TERMS & CONDITIONS, SHIPPING & RETURNS
Business Information
Mamydo Baby Gifts is an online business operated by Lior Preszow, based in Tel Aviv, Israel, offering newborn gifts and optional personalization.
We do not operate a physical retail store. Pickup in Tel Aviv is available by prior arrangement.
Website: www.mamydo.com
Email: contact@mamydo.com
Phone / WhatsApp: +972 54 977 5751
Orders & Product Availability
Orders are confirmed once payment has been received or authorized and an order confirmation has been issued.If an ordered item is unavailable, we will contact you to offer an alternative or a refund. Substitutions will only be made with your agreement.Please check your order, personalization details and delivery information carefully before completing your purchase.
Personalization & Greeting Cards
Selected products can be personalized with the baby’s name. Personalization is optional.
Please check the spelling and all personalization details before submitting your order. We will use the information you provide. If you notice an error, contact us immediately. Changes may not be possible once personalization has begun.
You may also provide a message of congratulations to be printed and included with the gift. Please remember to include your name or signature.
Shipping Within Israel
Orders are shipped throughout Israel through HFD delivery service.
Standard shipping costs 39 ₪.
Please allow one full business day for preparation, followed by 3–7 business days for delivery. If your order requires a longer preparation time, we will notify you before proceeding.
Fridays, Saturdays and Israeli public holidays are not considered business days.
Please provide the recipient’s full name, a valid Israeli telephone number and a complete delivery address, including the city, street, house number and apartment number. Please distinguish the house number from the apartment number and include any relevant access instructions.
Incorrect or incomplete information may delay delivery. If a further delivery charge becomes necessary because of incorrect information supplied by the customer, we will explain the charge and obtain your agreement before arranging another delivery.
Delivery estimates may be affected by courier disruptions or other unforeseen circumstances. This does not limit any legal rights relating to late or failed delivery.
Pickup in Tel Aviv
Pickup is available by prior arrangement only. Please contact us to confirm the location, collection time and when your order will be ready.
International Shipping
International shipping is available upon request through Israel Post ECO POST, subject to service availability for the destination.
Please contact us before purchasing so that we can confirm availability and the shipping cost for your package and destination.
International shipping costs depend on the weight and volume of the package and generally range from 65–125 ₪.
Estimated delivery time is 15–30 business days after dispatch. Postal processing and customs procedures may cause additional delays.
We carefully prepare and package your order and deliver it to the post office. You will receive a tracking number to follow your shipment.
Any customs duties, import taxes or destination charges are payable by the customer unless otherwise agreed or required by law.
If a parcel is delayed, lost or damaged, please contact us so that we can assist with a postal enquiry and any remedy required by applicable law. Dispatch through Israel Post does not exclude mandatory consumer rights.
International Shipping
Prices are displayed in New Israeli Shekels (ILS / ₪), unless another currency is expressly selected or indicated. Shipping charges are shown separately before payment.
Payment options may include credit card, PayPal, bank transfer and BIT, according to the options available at checkout or agreed directly with Mamydo.
BIT: +972 54 977 5751
For a bank transfer in shekels, please use the following details:
Account holder: פרשוב ליאור / PRESZOW LIOR
Bank: LEUMI
Branch: 833
Account number: 637931/97
SWIFT: LUMIILITTLV
IBAN: IL830108330000063793197
Please include your order number or full name in the transfer reference and send us confirmation of payment.
Cancellation of Online Orders
Purchases are subject to the Israeli Consumer Protection Law, 5741-1981, and applicable regulations.
For an eligible purchase of goods made online, the customer may cancel from the date of the transaction until 14 days after receiving the product or the legally required transaction disclosure document, whichever is later, subject to applicable statutory exceptions.
A longer cancellation period of four months may apply to consumers who are senior citizens, persons with disabilities or new immigrants, as defined by Israeli law, where the transaction included a conversation with the business, including electronic communication, and the legal conditions are met.
For cancellation for reasons other than a defect, non-conformity, failure to deliver within the agreed time or another breach by Mamydo, a cancellation fee of up to 5% of the transaction price or 100 ₪, whichever is lower, may apply.
No cancellation fee will be charged where cancellation is due to a defect, non-conformity, failure to deliver within the agreed time or another breach by Mamydo.
Personalized & Custom-Made Products
Goods manufactured specifically for a customer following the order may fall within the statutory exception to the ordinary cancellation right for distance purchases.
Please contact us immediately if you wish to cancel a personalized order. If production or personalization has not begun, we will accept cancellation, subject to any cancellation fee permitted by law.
Once a product has been made or personalized specifically for you, cancellation or return for a change of mind may be unavailable where the statutory exception applies.
This does not affect your rights if the product is defective, does not match the agreed order or is otherwise covered by a mandatory legal remedy.
Our Additional 30-Day Return Policy
In addition to statutory rights, Mamydo accepts returns of eligible non-personalized items within 30 days of purchase, provided that they are new, unused and in their original packaging. Proof of purchase is required.
Gift cards, personalized or custom-made items and items clearly marked as final sale are excluded from this additional voluntary return policy. These exclusions do not override any statutory cancellation or refund rights.
Please contact us for return instructions. For returns made solely under this additional policy, the customer pays the return shipping cost and the original delivery charge is not refunded.
The condition and packaging requirements of this additional policy do not restrict statutory cancellation rights.
Defective, Damaged or Incorrect Products
If your order arrives damaged, contains an incorrect item or does not match the agreed order, please contact us as soon as reasonably possible with your order number and a description of the issue. Photographs can help us assess the problem.
We will arrange an appropriate remedy in accordance with applicable law.
Where a statutory cancellation is due to a defect, non-conformity or another breach by Mamydo, no cancellation fee applies. If the product has been delivered, please make it available for collection at the place where it was delivered and notify us.
For an eligible statutory cancellation for other reasons, the customer is responsible for returning the product to Mamydo.
How to Request Cancellation or a Return
You may notify us of cancellation using any method available under applicable law, including:
Email: contact@mamydo.com
Phone / WhatsApp: +972 54 977 5751
Website: the contact form on www.mamydo.com
In person or by registered post: at the business address published on our website.
Please include your full name and order number so that we can identify the transaction, together with any identification details required by law.
A statutory cancellation does not depend on discretionary approval by Mamydo.
For a valid statutory cancellation, we will refund the amount due and cancel any applicable outstanding charge within 14 days of receiving the cancellation notice, subject only to deductions permitted by law. Refunds will normally be made through the original payment method.
For a return accepted solely under our additional 30-day policy, the refund will be processed within 14 days after we receive and inspect the returned item.
Gift Cards
Applicable Law
These terms and purchases made through Mamydo Baby Gifts are governed by the laws of the State of Israel.
Nothing in this policy limits or excludes mandatory consumer rights. If a provision conflicts with applicable mandatory law, that law prevails.
Last updated: October 2026